Home› AOMEI Products Support

Backupper Error When Restoring ntoskrnl.exe

tjk031tjk031
in AOMEI Products Support
Hi,

I'm receiving ntoskrnl.exe error when backupper attempts to restore. Backupper creates winPE and then reboots and receive error. Any thoughts on what's causing this and a fix?

the 
Tagged:

Comments

  • adminadmin
    @Tjk031, So, it hasn't yet started the restore? Could you reboot into Windows now? If yes, please try to create a WinPE bootable media of AOMEI Backupper, and then boot computer from WinPE media to do the restore again.
  • tjk031tjk031
    Thanks for the reply! Correct, error before the restore process. 

    I created USB media by downloading winpe environment and it worked. Seems like a windows update is breaking the function to restore without USB. 

    Is there a way to add downloaded winpe environment the backupper portable version or directly on machines running the portable version. We cannot create USB media to boot every time we restore.

    Thanks!
  • aiArtisanaiArtisan
    edited July 2
    Was this BIOS or UEFI, or UEFI-CSM
  • tjk031tjk031
    UEFI secure boot
    I'm thinking it has something to do with CVE-2023-24932 Security Vulnerability patches. When Windows updates to KB5027215 I receive the above error when winpe loads restore from a backup task as well as launching Recovery Environment 
  • adminadmin
    @Tjk031, Maybe you can try to create a WinPE iso file via Tools--Create Bootable Media, then you can put the iso file to the installation directory of AOMEI Backupper. So, when you do the restore, it will call the iso file to boot into reboot environment.
  • tjk031tjk031
    @admin Thanks for your help, but I'm still struggling with this.

    Building ISO from from tools and adding ampe.iso to the root of the folder still has the same error.

    If I create a brand new winpe image using ADK (not in AOMEI) and create ISO and rename to ampe.iso located in the root of the backupper folder, winpe boots as it should but of course doesn't have backupper or boot to restore function.

    I think backupper PE Build Environment needs to be updated to a more recent version of winpe

  • adminadmin
    @Tjk031, When you create the WinPE, please check if it checks "Download WinPE creating environment...". If yes, please try to download and install Windows ADK and Windows PE Addon. After that, please try to create WinPE with uncheck the option.
Sign In or Register to comment.